Contact us
Real humans,
real answers.
However you want to reach us — a quick form, an email, or a phone call — you'll hear back from a person within one business day. Safety reports get a faster lane.
Send us a message
Tell us what's on your mind.
Pick a topic, drop us a note, and we'll route it to the right person on the team. We don't use chatbots for first-line support — only humans.
Customer support
Pick the channel that fits.
Four ways to reach us. Same team, same standards — whichever you choose.
Email support
For most questions about your account, billing, or matches.
support@emberdate.comWithin 1 business day
In-app chat
Tap your avatar in the app and choose ‘Help’ for live messaging.
Open in EmberDate appMon–Fri · 9am–9pm SGT
Trust & safety
A faster lane,
for the calls that matter.
Trust & safety reports skip the queue. They're reviewed by trained moderators — humans, not classifiers — within four hours, every time.
Report a member
Tap the ⋯ menu on a profile or chat in-app, or email us with their handle.
safety@emberdate.com →Active safety concern
If you’re in immediate danger, contact local emergency services first — then reach us.
Call our hotline →Privacy or data request
Right to access, correct, or delete your data. We process requests within 30 days.
privacy@emberdate.com →Help center
Self-serve, when you’d rather.
128 articles, written by the people who built the product. Searchable, mobile-friendly, and updated every release.
Getting started
18 articlesAccount & billing
24 articlesMatching & discovery
31 articlesConversations
16 articlesSafety & privacy
27 articlesEvents & coaching
12 articlesReport a user or issue
Four steps. No friction.
Reporting is the most important button in the app. We made it the fastest one too. Every report goes to a real human; every confirmed violation results in action.
What you can report
- Harassment, bullying, or threats
- Catfishing or fake profiles
- Underage member
- Hate speech or discriminatory behaviour
- Solicitation or spam
- Off-app behaviour you want flagged
01
Tap the ⋯ menu
On the offending profile or inside the conversation thread.
02
Choose ‘Report’
Pick a reason — harassment, fake profile, off-app behaviour, other.
03
Add detail (optional)
Attach context, screenshots, or links. The more we have, the faster we act.
04
We act in < 4 hours
A trained moderator reviews. We’ll confirm via email when action is taken.
Partnerships & media
For business, press, and creator inquiries.
Press & media
For journalists, writers, and curious folk.
Interview requests, story tips, founder availability, and our full press kit. We aim to reply within one business day.
Partnerships
For venues, brands, and curators.
Restaurant partnerships, bookable date experiences, gallery and event collaborations, white-label discussions.
Affiliates & creators
For voices our community trusts.
Creator program, paid ambassadors, and editorial partnerships. We work with small creators we read, listen to, or follow.
Response times
When you’ll hear back.
We publish our service-level commitments openly. Holidays excluded; safety concerns never are.
Hours: Mon–Fri · 9am–9pm SGT for member support. Trust & safety: 24/7.
Service commitments
Updated quarterly
- < 30 min
Active safety concern
Trust team paged
- < 4 hrs
Trust & safety reports
Reviewed by a moderator
- < 1 day
Member support emails
First-line response
- < 1 day
Press & partnerships
Routed to the right human
- < 30 days
Privacy & data requests
Per GDPR / CCPA
A small reminder
Our community is held together by these.
Five sentences. They're what we ask of every member, and what we hold ourselves to in every reply we send.
Report a violation- 01Be the version of yourself you’d want to meet.
- 02Honesty over performance — even about the small things.
- 03Consent is the baseline, not the goal.
- 04Disagreement is fine. Disrespect isn’t.
- 05If something feels off, tell us. We act.
Office locations
Three desks. One small team.
We're remote-first — these are the rooms we wander into when we want each other's company. Visits by appointment.
Americas office
Brooklyn
210 Wythe Avenue, Williamsburg, Brooklyn NY 11249
Mon–Fri · 9am–5pm ET
Legal entity
EmberDate Pte. Ltd.
UEN
202118432K
Founded
2021 · Singapore
Operating in
30+ cities, globally
Still here?
Whatever it is, we’re listening.
A note, a complaint, a question, a story you wanted to share — send it. A real human at EmberDate will read it.
Find us elsewhere
We’re slow on socials. On purpose.
Four channels, posted to when we have something to say. DMs are read by the same humans who answer support email.
Instagram
@emberdate
Member stories, behind-the-scenes, the occasional good film recommendation.
TikTok
@emberdate
Short-form notes from our editorial team. Good first-message coaching.
X (Twitter)
@emberdate
Product updates and the occasional thread we couldn’t fit into a newsletter.
LinkedIn
EmberDate
Hiring, press, and investor-friendly company updates.